This is where you will find Heron’s Publications.
Financial Statement 2005Access the Foundation's financial statement. |
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Customer Service in ActionTREATING APPLICANTS, GRANTEES, INVESTEES, AND COLLEAGUES with respect is a founding value of the Heron Foundation, a value that has always been enthusiastically supported by board and staff. However, Heron board members were not satisfied just to articulate this value. They challenged the staff to go beyond respectful communication and encouraged us to think of our grantees/investees as customers. They urged us to demonstrate customer service in action—a charge that has resulted in some fundamental changes in how we do our work. |
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Effectiveness: Building InfrastructureFeatured: Low Income Investment Fund. |
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Effectiveness: Managing TransitionsFeatured: Mountain Association for Community Economic Development |
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F.B. Heron Foundation Annual Report 2004A report on Foundation activities in 2004. |
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A Letter from the President, 2004This year’s annual report, presented in two sections, focuses on customer service. |
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Innovation: Creative AdvocacyFeatured: Community Reinvestment Association of North Carolina. |
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Responsiveness: Coping with DisasterFeatured: Enterprise Corporation of the Delta. |